Your Satisfaction
Matters to Us
We want you to love using CalorieScan. If you're not satisfied, we're here to help.
7-Day
Money-Back
Guarantee
We offer a 7-day money-back guarantee
on Premium subscriptions purchased in the app.
7 Days
Request a refund within 7 days of purchase.
No Questions Asked
We'll issue a refund quickly and hassle-free.
Secure & Safe
Your payments and data are always protected.
1. Eligibility for Refund
You are eligible for a full refund if:
- You are a first-time subscriber.
- You request a refund within 7 days from the date of purchase.
- You have not violated our Terms of Service or used fraudulent methods.
Note: This policy applies to Premium subscriptions purchased through the CalorieScan app.
2. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Refund requests made after 7 days of purchase.
- Renewals processed after the 7-day refund window.
- Issues related to internet connectivity, device compatibility, or user error.
- Subscriptions purchased through third-party platforms (e.g., Apple App Store, Google Play Store) are subject to their refund policies.
3. How to Request a Refund
Requesting a refund is easy. Just follow these steps:
Contact Us
Email us at support@caloriescan.com with your request.
Provide Details
Share your order ID, email address, and reason for the refund.
We Review
Our team will review your request within 1-2 business days.
Refund Processing
Once approved, your refund will be processed within 3-5 business days.
4. Refund Processing & Timeline
- Approved refunds will be issued to your original payment method.
- Depending on your bank or payment provider, it may take 3-7 business days for the amount to reflect in your account.
- You will receive an email confirmation once your refund is processed.
Need Help?
If you have any questions or need assistance, our support team is here for you.